Refund policy

 

Return & Refund Policy

 


Last updated: May 14, 2025


At SOOKIECELESTE, every item is made with care and intention. As a small independent studio, I aim to offer thoughtful service while also protecting the sustainability of my work. Please read the following policy before placing your order.

 

 

 

Artworks & Art Prints

 


All artworks and art prints are carefully packed and quality-checked before shipping. As each print is made in limited quantities or printed to order, all sales are final. I do not accept returns or exchanges for artworks or prints unless the item arrives damaged or incorrect.


If your order arrives damaged or you received the wrong item, please contact me within 7 days of delivery at atelier@sookieceleste.com with your order number, clear photos of the issue, and proof of purchase. I will gladly replace the item or offer a refund depending on the situation.

 

 

 

Clothing (Coming Soon)

 


When clothing becomes available, I want you to feel good about what you wear. Once launched, the following policy will apply:

 

  • You may request a return within 14 days of receiving your order.

  • Items must be unworn, unwashed, in original condition, with tags and original packaging included.

  • Proof of purchase is required.

  • Return shipping costs are the responsibility of the customer.

  • If the return is accepted, you will receive instructions and a return address via email. Items sent back without prior approval will not be accepted.

  • At this time, I can only offer store credit or exchanges, unless the item is faulty.

 

 

 

 

European Union Cooling-Off Period

 


If your order is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

This right applies only to clothing and non-artwork items. Returned goods must be unworn, unused, with tags and original packaging, and accompanied by proof of purchase.

 

 

 

Non-Returnable Items

 


The following items are not eligible for return:

 

  • Artworks and art prints (unless damaged or incorrect)

  • Custom or personalized items

  • Gift cards

  • Sale items (unless faulty)

 


If you have questions about your item, feel free to contact me before placing your order.

 

 

 

Exchanges

 


If you would like a different size or item, the fastest option is to request a return and, once approved, place a new order. Exchanges are subject to availability.

 

 

 

Refunds

 


Once I’ve received and inspected the returned item, I will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or card provider to process and post the refund.


If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact me at atelier@sookieceleste.com.

 

 

 

Where to Send Returns

 


If your return is approved, I will provide you with the correct return address and any applicable return instructions via email.

Please do not send any items back without contacting me first. Unsolicited returns will not be accepted.